Refund and return

Refund and Return Policy

At ONLYY LUXX, we value your satisfaction and want you to be happy with your purchase. This Refund and Return Policy explains your rights and responsibilities when returning products.

1. Returns

You may return most new, unused, and undamaged items within 30 days of delivery.

Products must be in their original packaging and accompanied by proof of purchase.

Items that are damaged through misuse, not in their original condition, or missing parts may not be eligible for return.

2. Refunds

Once your return is received and inspected, we will notify you by email.

If approved, refunds will be processed to your original payment method within a reasonable timeframe.

Shipping costs are non-refundable unless the return is due to an error on our part.

3. Exchanges

If you received a defective or incorrect item, we will replace it at no additional cost.

To arrange an exchange, contact us at admin@onlyyluxx.com.

4. Non-Returnable Items

Certain products, such as perishable goods, personalized items, or clearance sales, may not be eligible for return. These will be clearly indicated at purchase.

5. Shipping for Returns

You will be responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service.

Contact Us

For all return and refund inquiries, please contact us at admin@onlyyluxx.com.